This guide is for tenants who are renting a property that Archbold & Edwards fully manage, if you are not renting a property fully managed by us, please contact your landlord directly.
Situation
Is this an emergency?
Who do I call?
Comments
No heating
Depends on the time of year and circumstances
PLEASE TEXT BOTH
07527252051
07799762109
07527252051
07799762109
Archbold & Edwards hold a limited number of
electric heaters tenants can collect over the
Christmas period if required.
No hot water
NO
PLEASE TEXT BOTH
07527252051
07799762109
07527252051
07799762109
If the office is closed for an extended period
(Christmas Eve, Christmas Day, Boxing Day)
please note the office will deal with your
maintenance issue when the office reopens.
No power supply
Yes, if total loss of
power in the property
which does not
extend to neighbours
PLEASE TEXT BOTH
07527252051
07799762109
07527252051
07799762109
Check:
- The fuse boards
- Neighbouring properties
- Your power supplier to establish if there is a known fault
Gas leak
Yes
National Grid
Emergency number: 0800 111 999
Carbon Monoxide alert
Yes
Archbold & Edwards
Landlord
Emergency contractor
Landlord
Emergency contractor
Email the office, change the batteries in the
alarm to make sure not faulty, turn off all
appliances, open windows (ideally) and leave
the premises, we will organise a gas
engineer to attend.
Fire
Yes
Fire department
Call 999
No water supply
Yes, if there is no running water at all
Archbold & Edwards
Landlord
Emergency contractor
Landlord
Emergency contractor
Check with Portsmouth Water: 023 9249 9888
Plumbing leaks
Yes, if it cannot be contained and is causing damage
PLEASE TEXT BOTH
07527252051
07799762109
07527252051
07799762109
Check:
- Turn off the water
- Take extra care if leak is through or near any electrical fittings
- Alert neighbours if water is leaking from their properties
Roof leaks
Yes, if the leak is causing major damage or is affecting an electrical fitting
Archbold & Edwards
Landlord
Emergency contractor
Landlord
Emergency contractor
Roof damage
Yes, if hazardous to people or property
Archbold & Edwards
Landlord
Emergency contractor
Landlord
Emergency contractor
Blocked sink, basin, bath etc.
No
Normally tenant responsibility unless it can be proven that blockage was not caused by you
Blocked toilet
Yes, if there is only one toilet in the property
Archbold & Edwards
Landlord
Emergency contractor
Landlord
Emergency contractor
Normally tenant responsibility unless it can be proven that blockage was not caused by you
Drains
Yes, if damage is being caused
Archbold & Edwards
Landlord
Emergency contractor
Landlord
Emergency contractor
Locks/Doors
Yes, if you are unable to secure the property or have lost your keys
Police if a crime has
been committed
Emergency / out of hours Denmead Locks - 07526 691591
Emergency / out of hours Denmead Locks - 07526 691591
Normally a tenant responsibility unless it can be proven that damage / issue was not caused by you
Broken windows
Yes, if you are unable to secure the property
Police if a crime has been committed
Normally a tenant responsibility unless it can be proven that damage / issue was not caused by you
